Contact Help

1525 University Avenue Office 102
Knoxville, TN 37921
Hours: 8:00-5:00 EST
Telephone: (865) 974-4153

ANDI Help Desk

The Advancement Services Help Desk will provide a single, helpful, first point of contact for all users of the ANDI system (both client and AWA) to direct questions and report problems pertaining to the ANDI system. In response, the Help Desk will work to resolve the issue and attempt to help the user maximize their use of the ANDI application, or distribute the call to the appropriate staff.

The Help Desk will assist in the notification of upgrades or announcements, and will be available to help users with other applications used by the UT Advancement community such as Microsoft Outlook and QAS.

The Help Desk can be accessed through e-mail, telephone, and walkups.